YOUR PARTNER IN OUTSOURCE CUSTOMER SUPPORT
We handle your customer service via chat, email
… so you can focus on growth.
Discover exceptional customer service solutions tailored to your business.
Who is Custellar
Custellar is a global leader in outsourced customer service solutions, operating across multiple locations worldwide. Founded with a commitment to excellence, we bring years of experience in delivering outstanding 24/7 customer support.
Our dedicated team of support specialists efficiently handles a wide array of customer inquiries through all communication channels. Leveraging our proprietary CRM system, we seamlessly integrate with your existing platforms to provide a smooth and flexible support experience tailored to your business needs.
At Custellar, we are customer-focused, empathetic, and professional. Our mission is to help you achieve exceptional customer satisfaction rates that drive loyalty and foster growth.
Join the ranks of industry leaders who trust Custellar for their customer support needs. Contact us at support@custelar.com, and let’s collaborate to create an outstanding customer experience together.
500K+ USER REQUESTS PROCESSED
We have successfully processed over 500,000 user requests on behalf of our client companies worldwide. This achievement underscores our commitment to excellence, efficiency, and the trust our clients place in us.
Why Outsource Your Customer Support to Custellar?
In an increasingly competitive market, outsourcing customer service has become a strategic move for businesses aiming to enhance customer satisfaction while optimizing resources. Here’s why partnering with Custellar is the key to your success:
Cost-Effective Solutions
Building an in-house support team can be costly and resource-intensive. By outsourcing to Custellar, you can significantly reduce overhead expenses associated with recruitment, training, and infrastructure. This allows you to focus on your core business objectives while we handle your customer interactions efficiently.
Comprehensive Multichannel Support
We provide extensive coverage across all your preferred communication channels:
- Phone Support: Professional and personable voice interactions.
- Email Support: Prompt and accurate responses to customer inquiries.
- Live Chat: Real-time assistance on your website or app.
- Social Media: Engaging with your audience on platforms like Facebook, Twitter, and Instagram.
Our services are fully integrable with popular chat and phone systems, ensuring a seamless and flexible support experience that adapts to your evolving needs.
Expert Team of Support Specialists
We take pride in our rigorous hiring and training processes. Our support specialists are selected for their expertise and trained extensively using your knowledge base—which we can help develop—to represent your brand authentically. You have the flexibility to be as involved in this process as you prefer.
Rapid Response Times
We understand the importance of timely support. Our team is dedicated to addressing customer inquiries promptly, ensuring a high-quality user experience that fosters trust and loyalty.
Customer-Centric Approach
Customer satisfaction is at the heart of everything we do. Our approach is rooted in understanding your customers’ needs and exceeding their expectations at every interaction.
FAQs about Outsource Customer Support
What is customer support outsourcing?
Customer support outsourcing involves partnering with a third-party service provider like Custellar to handle your customer interactions. This includes managing inquiries, providing technical assistance, and ensuring customer satisfaction through various communication channels on behalf of your company.
Why should I outsource my customer support to Custellar?
Outsourcing to Custellar allows you to focus on your core business activities while we handle your customer service efficiently. Benefits include cost savings, access to our expertise and resources, scalability to match your growth, and enhanced customer satisfaction due to our professional support team.
How does Custellar ensure high-quality customer service?
We prioritize quality through rigorous training programs, continuous performance monitoring, and adherence to industry best practices. Our support specialists are trained extensively to represent your brand authentically and deliver exceptional customer experiences consistently.
Can I customize the support services to fit my business needs?
Absolutely! We understand that every business is unique. Custellar offers flexible and customizable support solutions to align perfectly with your specific requirements and objectives.
What are the costs associated with outsourcing to Custellar?
Costs vary depending on the scope of services and support levels you require. We offer competitive pricing models, including per-agent rates and customized packages, designed to provide maximum value while fitting within your budget.
How quickly can Custellar integrate with my existing systems?
Our integration process is designed to be swift and seamless. We work closely with your team to understand your systems and can typically integrate within a few weeks, depending on the complexity of your requirements.
Will I lose control over my customer interactions by outsourcing?
Not at all. We view our relationship as a partnership. You maintain full control over your customer service strategies and policies. We provide regular reports and updates, and you can be as involved as you wish in the training and management processes.
How does Custellar train its support specialists?
Our support specialists undergo comprehensive training that includes understanding your products or services, brand values, and customer service protocols. We also provide ongoing training to keep our team updated on any changes and to continuously improve service quality.
What industries does Custellar specialize in?
Custellar has experience across a wide range of industries, including technology, e-commerce, healthcare, finance, and more. Our adaptable approach allows us to cater to the specific needs of different sectors effectively.
How can I monitor the performance of the outsourced team?
We provide transparent reporting and analytics, offering insights into key performance indicators such as response times, resolution rates, and customer satisfaction scores. Regular meetings and detailed reports keep you informed and involved in the process.
How do I get started with Custellar?
Getting started is simple. Contact us at support@custelar.com. We’ll schedule a consultation to understand your needs and develop a customized support solution for your business.